Privacy Policy

This policy applies to personal information handled through the Primitek Group website, website enquiries and related business communications. The Primitek group company that responds to or contracts for a specific enquiry may also handle the information needed for that relationship.

This website is intended for business and general audiences and is not designed as a service for children.

Depending on how you interact with us, we may collect:

• your name, email address, telephone number, company and country;
• the subject, message, product interest, specification or other information included in an enquiry;
• the page, product, category, company or career context from which an enquiry was started;
• technical and security information such as IP address, browser or device information, timestamps, requested pages and server-log data; and
• records of correspondence, quotations, orders or follow-up communications where a business relationship develops.

Please do not submit sensitive personal information or confidential material that is not needed for your enquiry.

We use relevant information to:

• receive, route and respond to enquiries;
• assess product, commercial, supplier or career-related requests;
• prepare quotations and take steps requested before a contract;
• manage orders, customer service and business records;
• maintain website security, prevent abuse and diagnose technical issues;
• meet legal, regulatory, accounting and record-keeping obligations; and
• establish, exercise or defend legal claims where necessary.

Where applicable law requires consent for a particular activity, we will rely on consent and it may be withdrawn for future processing. Other processing may be necessary for requested pre-contract steps, performance of an agreement, legal obligations or legitimate business purposes that are balanced against individual rights.

The website uses essential session technology for functions such as form security and abuse prevention. Web servers also create standard access and security logs. These functions are used to operate and protect the service.

The website may request fonts or other resources from external providers, which can receive connection information such as an IP address and browser details. If optional analytics or similar technology is introduced, this notice and any required preference mechanism should be updated before activation.

Information may be shared only as reasonably necessary with:

• the Primitek group company or authorised personnel responsible for the enquiry;
• hosting, email, IT, professional or other service providers acting for legitimate business purposes;
• logistics, banking, compliance or commercial partners where needed for a requested transaction; and
• courts, regulators, law-enforcement bodies or other parties where disclosure is required or legally justified.

We do not describe personal information as being sold through this website. Service providers should receive only the information needed for their role and be subject to appropriate obligations.

An export-oriented enquiry or the use of international technology providers may involve information being accessed or processed outside Bangladesh. Where required, we take reasonable steps to use an appropriate legal basis and safeguards for that handling.

We keep information only for as long as reasonably needed for the purpose for which it was collected, related business records, dispute handling and applicable legal obligations. Different records may therefore have different retention periods.

We use reasonable administrative and technical safeguards designed to protect information. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

Subject to applicable law and relevant exceptions, you may ask about personal information held about you, request correction of inaccurate information, request deletion or restriction where appropriate, object to certain uses, or withdraw consent where processing relies on consent.

To protect personal information, we may need to verify identity and clarify the scope of a request. Some information may need to be retained where law, an active transaction, record-keeping duties or legal claims require it. You may also raise a concern with the relevant authority where applicable law gives that right.

We may update this policy when our website, data practices or legal requirements change. The date at the top identifies the latest version.

Privacy questions and requests may be submitted through our contact page or sent to the email address shown in the website footer. Please use “Privacy request” as the subject and include enough information for us to identify and respond to the request.